SKU: 76428816701

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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Description

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyDiscover the secrets of world class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard

Discover the secrets of world-class leadership

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:

  • Understanding the ever-evolving needs of customers
  • Empowering employees by treating them with the utmost respect
  • Anticipating customers' unexpressed needs and concerns
  • Developing and conducting an unsurpassed training regimen

Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

Binding Type: Hardcover
Publisher: McGraw-Hill Education
Published: 07/04/2008
ISBN: 9780071548335
Pages: 284
Weight: 1.08lbs
Size: 8.75h x 5.63w x 1.06d

Review Citations: Library Journal 07/15/2008 pg. 90

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SKU: 76428816701

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4.5 ★★★★★
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Prime and Polished
Houston, US
★★★★★ 4
Body Shimmer Oil with SPF
Color: Glistening Bronze, Color: Glistening Bronze
This body shimmer oil with SPF is perfect for the upcoming summer nights out and vacation days!! This adds just a bit of a glow, shimmer and color which will be perfect for shoulders, decolletage and/or back in your strappy summer outfits. This also includes SPF 45 which is a fantastic addition to keep your skin protected from the summer UV rays! A little bit of this goes a long way, so you receive a generous amount that should last you a while! Beautiful way to add a radiant glow to your skin while protecting your skin health.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 15, 2026
A
Verified Purchase
alice
Charlottesville, US
★★★★★ 3
It wasn’t coming out
Color: Glistening Bronze
It refuse to come out like it was jammed but the color and the texture is nice
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 18, 2026
C
Chae
Phoenix, US
★★★★★ 5
Great quality for the price!
Color: Glistening Bronze
This body shimmer oil gives a really nice sun-kissed glow without looking overly glittery. The shimmer is subtle and smooth, so it catches the light in a flattering way instead of looking chunky or artificial. It works especially well on areas like the shoulders, collarbones, and legs for that summer glow effect. The texture is lightweight and absorbs nicely into the skin. It doesn’t feel greasy, and it leaves the skin feeling soft and moisturized after applying. The bronze shade adds a warm tone that enhances natural skin color while still looking natural. It’s also pretty versatile. You can use it on its own for a glowing finish or mix a small amount with foundation, lotion, or sunscreen to add a bit of radiance. It blends easily and spreads evenly, so a little goes a long way. The result is smooth, hydrated skin with a subtle luminous shine that looks great in sunlight.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 15, 2026
C
Customer Review
Lake Worth, US
★★★★★ 4
Glowy but not sure about the spf
Color: Glistening Bronze
My first impression was that this works more like a basic body shimmer than anything else. The Glistening Bronze shade gives a noticeable glow, especially on arms and shoulders. It spreads easily and adds a warm shimmer in the light, but the overall effect feels pretty simple and more cosmetic than skincare focused. In use, the oil blends in smoothly and feels lightweight on the skin. It does leave a bit of moisture behind, similar to a light body oil, and the shimmer shows up well outdoors. The bronze tone is fairly deep, so it seems better suited for medium to darker skin tones or anyone who wants a stronger bronzed glow. The product mentions SPF 45, but there is very little information about the sun protection side of it, so I personally treat this more like a shimmer oil than a sunscreen. Overall, this is fine if you are mainly looking for a body shimmer that adds glow and a bronzed look. It does the job of giving skin a subtle shine and a bit of hydration, but it does not stand out as anything particularly special. I would recommend it mostly for people who want a simple shimmering body oil rather than relying on it for sun protection.
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Reviewed in the United States on March 15, 2026
B
Be Beautiful
Alexandria, US
★★★★★ 5
Glamorize your sunny day outing with this shimmer suntan protection
Color: Glistening Bronze, Color: Glistening Bronze
This body shimmer oil has a natural glow luminizer in it. It has an SPF of 45 for sun protection factor. This went on smoothly and easily and was light and did not feel greasy. It felt like fancy suntan lotion like no other I've ever tried before. This just adds a little glamor to your sunny day outing
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 20, 2026

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