Fortinet FortiCare Premium - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Premium - Extended Service (Renewal) - 5 Year - Service is your go-to solution for comprehensive and reliable support for critical network devices. Designed for organizations that depend heavily on their network infrastructure, this premium service guarantees round-the-clock coverage, ensuring swift and efficient resolution of system interruptions. With FortiCare Premium, you can rest assured knowing that your network is always monitored by experts, allowing you to concentrate on your core business activities without the worry of downtime.

• 24x7x365 Coverage: Enjoy comprehensive support around the clock, ensuring your network devices are monitored and maintained at all times.
• One-Hour Response for Critical Issues: Receive immediate assistance with critical problems, minimizing downtime and enhancing productivity.
• Next-Business-Day Response for Non-Critical Issues: Non-critical support issues will be addressed the next business day, allowing for a balanced approach to service resolution.
• Advanced Replacement Service: In case of device malfunction, Fortinet ships a replacement device to you the next business day, ensuring that you are back up and running without delay.
• Peace of Mind: With dedicated email support and rapid response times, you can rest assured knowing that your network is in capable hands.

Technical Details

• Service Duration: 5 Years
• Response Times: 1 hour for critical issues, Next-business-day for non-critical issues
• Service Type: Premium Support
• Advanced Replacement: Yes, with next-business-day shipping
• Email Support: Included

How to Install

To activate your FortiCare Premium service, follow these simple steps:

1. Log in to your Fortinet account on the official Fortinet website.
2. Navigate to the support or service renewal section.
3. Select the FortiCare Premium service option and add it to your cart.
4. Proceed to checkout and complete the purchase process.
5. Upon confirmation, you will receive instructions on how to access your premium support services, including your support contact details.

Frequently Asked Questions

• What is included in the FortiCare Premium service? The service includes 24x7 support, one-hour response for critical issues, next-business-day response for non-critical issues, advanced replacement devices, and email support.
• How do I know if my device is eligible for FortiCare Premium? Most Fortinet devices are eligible. You can check your device's compatibility on the Fortinet website or by contacting customer support.
• What should I do if I experience a critical issue? You should contact Fortinet support immediately to initiate the one-hour response service.
• Is the service renewable? Yes, the FortiCare Premium service can be renewed at the end of the service duration to ensure continued support.
• What happens if my device fails? Fortinet will ship a replacement device to you the next business day before receiving the faulty device, minimizing downtime.